Privacy Policy

Therapy Central values your privacy.

This Policy describes what information we collect, how we use it, and, if necessary, those with whom we share it.

By using this website, you are accepting the practices described in this Privacy Policy.

This Privacy Policy may change from time to time.

Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This Privacy Policy has been developed and is maintained in accordance with all applicable international laws and regulations and specifically, with The Privacy Act 2020 (NZ) The General Data Protection Regulation (GDPR – European regulation) and the Data Protection Act 2018 (UK regulation).

1. General Information

The personal data of the users that are collected and processed through the website and will be under the responsibility and in charge of:

    2. Types Of Information Gathered

    The information we collect from customers helps personalise and continually improve your experience at THERAPY CENTRAL. Here are the types of information we gather:

    Information You Give Us:
    You provide information when you search, read, and view the content and/or communicate with us through the enquiry form.

    As a result of those actions, you might supply us with the following information:

    • First and last name
    • Email address
    • Telephone
    • IP address
    • Any additional information relating to you that you provide to us directly through our website or indirectly through our website or online presence such as ‘cookies’.

    THERAPY CENTRAL will not collect any personally identifiable information about you unless you provide it.

    Google Analytics:
    We use Google Analytics provided by Google, Inc., USA (“Google”). These tools and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the Google Analytics collection of data to enhance the website and improve our service.

    Please consult Google’s privacy policy here: Google Privacy Policy

    Facebook Pixel:
    Our website uses Facebook pixels that enable us, our advertisers and service providers:

    • Collect statistics on our websites and social networks (for example, the number of users who visited a page).
    • Collect information about how you interact with our websites and social networks (e.g., whether you opened or followed links contained within).
    • Personalise online services and marketing communications.
    • Match ads to users and optimise advertising campaigns.

    Please consult Facebook’s privacy policy here: Facebook Privacy Policy

    Automatic Information:
    Like many websites, we use “cookies.”

    We obtain certain types of anonymous information that is not personally identifiable when your web browser accesses, THERAPY CENTRAL or third-party content served by or on behalf of THERAPY CENTRAL on other websites.

    Some of the information we collect and analyse includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the products you searched for, viewed and possibly purchased.

    3. Cookie Policy

    This Cookie Policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use the website.

    By using the services and website, you accept the use of cookies by THERAPY CENTRAL, in the terms contained in this policy.

    What are cookies:
    Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you have been to the website before.

    Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently.

    Cookies are used to measure which parts of the website users visit and to personalise their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

    Refusing or Withdrawing Consent to the Use of Cookies:
    If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of THERAPY CENTRAL.

    If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent THERAPY CENTRAL from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

    We provide the links for the management and blocking of cookies depending on the browser you use:

    First-Party Cookies:
    We use cookies to enhance the performance of our website and personalise your online THERAPY CENTRAL experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyse website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always responsibly use cookie data.

    Third-Party Cookies:
    Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third-party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt-out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

    Persistent Cookies:
    We use persistent cookies to improve your experience of using THERAPY CENTRAL. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use THERAPY CENTRAL. Persistent Cookies remain on your device until deleted manually or automatically.

    Session Cookies:
    Session cookies are used to keep the session open for users when they enter the website and platform with their credentials and password. Session cookies are temporary and are deleted from your machine when the session is closed and the browser is closed. We use session cookies to keep your session open when you use our services and to identify you on our system each time you log on to the platform by starting a session.

    The data collected by THERAPY CENTRAL and/or through Cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above.

    Social Cookies:
    These cookies allow you to share our website and interact with social networks like Facebook, Twitter, Google, and YouTube. They also allow you to interact with each distinct platform’s contents. The way these cookies are used and the information gathered is governed by the privacy policy of each social platform.

    Uses of Cookies:
    Our cookies are used for the following purposes:

    • Strictly Necessary: These cookies are essential for THERAPY CENTRAL to perform its basic functions.
    • Security: We use these cookies to help identify and prevent potential security risks.
    • Analytics and Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with them.

    4. How Long We Keep Your Data

    Personal data will be kept for the time necessary to provide the website and services or until the user withdraws their consent. The Owner may be allowed to retain personal data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

    5. How We Use Your Information

    In general, we use the information we collect primarily to provide, maintain, protect and improve our current website. We use personal information collected through our site as described below and described elsewhere in this Policy to:

    • Identify you as a user in our system.
    • Provide and post the content.
    • Provide services.
    • Communicate with you through the contact information.
    • Understand and enhance your experience using our website.
    • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
    • Communicate with you about upcoming events, offers and news about products and services offered by THERAPY CENTRAL and our selected partners.
    • Marketing purposes of THERAPY CENTRAL.

    Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.

    Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

    6. How Do You Get My Consent

    By providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the Enquiry Form.

    7. Social Media

    On our website, you will find links and functions linked to different social networks, in which you can share your information.

    It is advisable to consult the privacy policy and data protection of each social network used on our website.

    8. How We Share Information

    Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

    Third-Party Service Providers:
    We employ other companies and individuals to perform functions on our behalf.

    Examples include process payments (payment platforms such as Stripe and PayPal), host and provide the functionalities of the website, sending an email, analysing data (Google Analytics), Create Ads (Facebook, Google), providing marketing assistance, providing search results and links. They have access to personal data needed to perform their functions, but may not use it for other purposes.

    Business Transfers:
    In the event that THERAPY CENTRAL creates, merges with, or is acquired by another entity, your information will most likely be transferred. THERAPY CENTRAL will email you or place a prominent notice on our Website before your information becomes subject to another privacy policy.

    Protection of THERAPY CENTRAL and others:
    We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property, or safety of THERAPY CENTRAL, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

    With Your Consent:
    Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

    Anonymous Information:
    THERAPY CENTRAL uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

    Email Address:
    The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

    9. Protecting Your Information

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. If transactions are processed on the Website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.

    THERAPY CENTRAL follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once THERAPY CENTRAL receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while THERAPY CENTRAL strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

    10. Your Rights

    You have the following rights in relation to your personal data provided to THERAPY CENTRAL:

    • Access your personal data.
    • Request the correction of inaccurate data.
    • Request its deletion.
    • Request limitation of the processing of your data.
    • Oppose the treatment of your data.
    • Request your portability.
    • Not be subject to automated individual decisions.

    The users can exercise all these rights by contacting us through the Enquiry Form.

    11. EU Members’ Rights (GDPR Compliance)

    If you are located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances.

    We describe these rights below:

    • Access and Porting: You can access your information at any time.
    • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information by Contacting Us
    • Object: Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
    • Revoke consent: Where you have previously provided your consent, such as to permit us to process data about you, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.
    • Complain: Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local supervisory authority.

    Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

    You can see more about these rights at: Reform of EU Data Protection Rules

    12. California Online Privacy Protection Act Compliance (CalOPPA)

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

    Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act (CalOPPA). 

    According to the California Online Privacy act, you have the following rights:

    • Know what personal data is being collected.
    • Know whether your personal data is sold or disclosed and to whom.
    • Access to your personal data.
    • Request to delete any personal information about you.
    • Not be discriminated against for exercising their privacy rights.

    13. Children’s Online Privacy Protection

    We are in compliance with the requirements of the GDPR (General Data Protection Regulation – European regulation) and the Data Protection Act 2018 (UK regulation) regarding the protection of the personal data of minors.

    We do not collect any information from anyone under 13 years of age. If you become aware that your child has provided us with personal information, please contact us.  If we become aware that a child has provided us with personal information, we will take steps to delete that information, terminate that person’s account, and restrict access to that person.

    14. Editing And Deleting Information

    If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your information at any time, please contact us through the contact form on our website.

    To opt-out of the THERAPY CENTRAL email list, follow the instructions included in the email. Your request should be processed within 48 hours.

    15. Third Parties

    Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information THERAPY CENTRAL collects from you. If you disclose your information to others, whether other users or suppliers on THERAPY CENTRAL, different rules may apply to their use or disclosure of the information you disclose to them. THERAPY CENTRAL does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. THERAPY CENTRAL is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from THERAPY CENTRAL site. THERAPY CENTRAL encourages you to ask questions before you disclose your personal information to others.

    16. Contact Us

    If you have questions or concerns about this Privacy Policy and the handling and security of your data on this website, please contact us through the following contact information: